Analytics

Business Intelligence: What It Is and How to Use It

Business Intelligence is a process based on cutting-edge technology that helps a company’s leaders, managers, and workers make informed business decisions. This guide explains Business Intelligence, provides insights on how to successfully launch and manage BI initiatives, and reveals the benefits they provide to organizations that practice them.

Business Intelligence (BI) is a data analysis process based on cutting-edge technology that helps a company’s leaders, managers, and workers make informed business decisions. The BI process involves collecting data and preparing it for analysis. Then, queries are run against the data, and people leverage the results to enhance decision-making and strategic business planning.

Companies undertake BI initiatives to improve business decision-making because the choices they make are informed by meaningful data and numbers-backed insights. If done correctly, business intelligence increases revenue, enhances operational efficiency, and improves competitive effectiveness.

In short, Business Intelligence uses analytics, data visualization, reporting tools, and various methodologies to manage and analyze data and generate insights. The data and insights are then leveraged to make better business decisions.

This guide explains Business Intelligence, provides insights on how to successfully launch and manage BI initiatives, and reveals the benefits they provide to organizations that practice them.

What Does Business Intelligence Do?

Business intelligence initiatives generate actionable insights that people can use to conduct business better and more informedly. BI can yield valuable perspectives on business performance, processes, and trends. The information generated can help identify problems and new opportunities so leaders, managers, and workers can take timely action to address them.

Why Practicing BI is Critical

Implementing and maintaining a business intelligence program is key to improving business operations. Organizations that use BI tools and tactics to analyze data can generate important insights about their business processes, tactics, and strategies. The insights can then be used to influence strategic and tactical decision-making. This typically results in faster business growth and increased profits. A BI program pays off many times over.

Organizations that don’t practice BI leverage limited data to influence decision-making. Company leaders, managers, and workers must base critical business decisions on knowledge, experience, and intuition. This can result in some good decisions. However, the reality is that the lack of data in decision-making usually leads to costly errors and missteps.

Benefits of Practicing Business Intelligence

A BI program can generate many benefits for an organization.

  • BI allows company leaders and managers to monitor business performance, giving them the power to respond quickly when issues or opportunities arise.
  • Analyzing customer data can help make marketing, sales, and customer service activities more efficient and effective.
  • Manufacturing, distribution, and other supply chain-related issues can be identified quickly before they cause serious financial harm to a business.
  • BI provides human resource professionals with the data necessary to monitor employee productivity, labor costs, and other workforce issues.

Overall, the pluses of practicing BI include:

  • Faster and better decision-making
  • More efficient business processes
  • Improved operational efficiency and productivity
  • Faster response to business issues
  • Quicker action on emerging business and market trends
  • Better and more effective business strategies
  • Improved marketing and sales results
  • Increased revenues
  • Competitive edge over rivals that don’t practice BI.

Business Intelligence pays off for companies that practice it effectively.

The Negatives of Practicing Business Intelligence

Businesses implementing a BI program must be aware of some things they need to pay careful attention to.

The accelerated decision-making BI enables could go seriously wrong if choices are based on faulty or incomplete data, inaccurate analytics or using the wrong data in the decision-making process. Organizational issues can also negatively impact BI effectiveness. To optimize your BI efforts, focus on the following:

Integrating data from many sources

Organizations must integrate data from various internal and external sources, including cloud and on-premises systems, to practice BI. This is often a complicated process. Ensuring your data integrations are set up correctly and checked regularly is critical.

Data quality problems

BI programs require high-quality data to be successful, but raw data often has issues. Putting processes in place to prevent and repair data errors is critical to successful Business Intelligence initiatives.

Data silos

Siloed data streams prevent Business Intelligence teams from accessing and integrating relevant data. This can lead to inconsistent analytics results and incorrect insights. Businesses must make eliminating silos and adopting internal data standards to ensure consistency a top priority.

User adoption issues

People can be resistant to supporting BI. They may be reluctant to give up familiar tools, particularly spreadsheets, to switch to BI software. Also, building a data-driven culture can be an obstacle to success. What’s critical is to get complete buy-in before launching a BI program.

Data visualization and dashboard problems

Poorly designed data visualizations and dashboards reduce the effectiveness of BI programs. Data and insights must be displayed in easy-to-understand ways.

Acting on BI-generated insights

It can be challenging to present information to stakeholders in a useful way. Consider how, when, and where to deliver information to support sound decision-making.

Delivering meaningful data

BI is not one-size-fits-all. Insights and information should be tailored to the needs of different business users. While this can be time-consuming, it’s important not to overload stakeholders with unnecessary information.

Justifying investment in BI

Measuring business intelligence initiatives' return on investment (ROI) can be challenging. However, it is necessary to document organizational performance improvements to justify the expense and make the case for increasing the use of BI.

Managing BI programs alone

BI initiatives are complex, and mistakes are easy to make. That’s why it's critical to get help and support from experts like Jarrah.

How to Build a BI Strategy

Before launching a BI program, you must develop a strategy to build it around. A well-planned strategy is the foundation for an effective BI initiative that delivers results. Here are the key steps to create a winning BI strategy:

  • Align the strategy with business goals and the metrics that contribute to them. BI initiatives must align with company objectives and goals, as well as the KPIs used to track progress toward achieving them.
  • Prioritize the use of business intelligence. There are countless reasons for organizations to take advantage of BI. However, it’s usually impossible to do them all well. Prioritizing them based on business needs and expected ROI is necessary.
  • Develop solid data management practices. A successful BI program requires sound data management so that relevant, high-quality data is available to generate meaningful, accurate, and actionable insights that improve business results.
  • Choose the right BI tools. Business Intelligence programs run on software that delivers the desired analytics results. Do your due diligence to ensure you select the right apps for your organization.
  • Build a BI team. Business intelligence teams typically include a BI vice president, director, or manager, a BI architect, a BI project manager, a BI developer, and a BI analyst. In smaller organizations, some roles might need to be combined into one position, or many turn to outsourcing through a company like Jarrah.

With the strategy and team in place, an organization can begin implementing BI initiatives. Start by developing a project plan, gathering user requirements, building the BI architecture, assessing organizational readiness and support for the project, filling gaps and designing and deploying the BI system.

How to Launch a Business Intelligence Program

Here are the steps you need to follow so your organization can practice Business Intelligence effectively.

  1. Organize, transform, and model data for analysis.
  2. Analyze the data.
  3. Develop data visualizations, reports, and dashboards that include actionable insights.
  4. Distribute reports and insights to stakeholders.
  5. Leverage report data and insights to make informed business decisions.
  6. Measure your BI program's impact on your operation's bottom line.

Some Business Intelligence programs include advanced analytics, such as data mining, predictive analytics, text mining, and statistical analysis. Typically, advanced analytics are handled by data science experts, while BI teams take care of straightforward querying and data analysis.

Types of BI Data

BI data typically includes historical and real-time data from internal systems and outside sources. Before being used in business intelligence applications, raw data from different sources must be integrated, consolidated, and cleaned up to ensure it is consistently formatted and completely accurate.

How BI Data is Stored

Business intelligence data is typically stored in a virtual data warehouse for an entire organization. Sometimes, it is held in smaller data marts in information subsets organized by organizational departments or units. Alternatively, data lakes based big data systems are often used as repositories or landing pads for business data, especially if the data is unstructured or semistructured. Platforms that combine elements of data warehouses and lakes are also available. The experts at Jarrah can help you find the ideal solution for your company.

Business Intelligence: The Future

The top business intelligence trend is the expanding use of artificial intelligence (AI) in the practice of it. Augmented analytics capabilities in BI systems include GenAI copilot tools that function as AI assistants to aid in data exploration and analysis, as well as features that use GenAI to explain analytics results. In addition, AI and machine learning algorithms can help in BI applications that support supply chain optimization, customer analytics, and anomaly detection to manage business risks.

Business Intelligence: The Final Word

Practicing Business Intelligence can pay off in a big way. It results in better decision-making that typically pays off many times over for companies that invest in BI. Leverage the tips and steps in this guide to build an effective BI program at your organization. You also owe it to the success of your initiative to connect with the experts at Jarrah to get the support you need to ensure you get everything set up—and maintained—correctly.