Privacy Policy

1. Introduction

Jarrah Consulting Group Pty Ltd ("Jarrah", "we", "our", or "us") operates the website at jarrah.agency. This Privacy Policy explains what information we collect, how we use it, and your rights in relation to it. By using our website or services, you agree to the practices described in this policy.

2. Information We Collect

We collect information in the following ways:

• Contact form submissions — name, email address, company name, and any message you choose to send us.
• Website usage data — pages visited, time on site, referral source, browser type, and device type, collected via analytics tools.
• Cookies and tracking technologies — we use cookies and similar technologies (including Google Tag Manager and Google Analytics) to understand how visitors use our site and to improve our services.
• Google API data — where you authorise us to access your Google Ads, Google Analytics, or other Google accounts as part of delivering our services, we collect only the data necessary to fulfil that engagement. This data is used solely to provide and improve the services you have requested and is not shared with third parties for any other purpose.

3. How We Use Your Information

• To respond to enquiries and provide our marketing and analytics services.
• To send you service updates or relevant information (you may opt out at any time).
• To analyse website performance and improve user experience.
• To fulfil legal obligations and protect our legitimate business interests.

4. Google API Services

Our use of information received from Google APIs adheres to the Google API Services User Data Policy , including the Limited Use requirements.

Specifically, data obtained via Google APIs is used only to provide or improve user-facing features that are visible and prominent in our service delivery. We do not use this data to serve advertising, sell it to third parties, or use it for any purpose unrelated to the service you have authorised.

5. Third-Party Services

We use the following third-party services that may process your data:

• Google Analytics 4 & Google Tag Manager — website analytics and tag management. Data is anonymised where possible and subject to Google's privacy policy.
• Google Ads — conversion tracking and remarketing. May set cookies to measure ad performance and serve relevant ads to previous visitors.
• Meta (Facebook/Instagram) — advertising pixel for conversion tracking and remarketing on Meta platforms.
• Microsoft Advertising — Universal Event Tracking (UET) tag for conversion tracking and remarketing on Microsoft/Bing platforms.
• Google Workspace — email and communications infrastructure. Inbound messages sent to our contact addresses are processed via Google's servers.
• Sanity — headless CMS used to manage website content.
• Vercel — website hosting and deployment infrastructure.

We do not sell your personal information to any third party.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law. Contact form data is retained for up to 2 years. Analytics data follows the retention settings of the respective platforms. Where Jarrah hosts client data in Jarrah-managed cloud infrastructure, a separate retention schedule applies — see our Data Hosting & Retention Policy.

7. Your Rights

This policy is governed by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Depending on your location, you may also have rights under other applicable privacy laws. You have the right to:

• Access the personal information we hold about you.
• Request correction or deletion of your personal information.
• Object to or restrict our processing of your data.
• Withdraw consent at any time (where processing is based on consent).

To exercise any of these rights, contact us at hello@jarrah.agency.

8. Cookies

We use cookies for analytics and to improve your experience on our site. You can control cookie settings through your browser preferences. Note that disabling cookies may affect the functionality of some parts of our website.

9. Security

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, or loss. However, no method of transmission over the internet is completely secure.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our website after changes constitutes acceptance of the revised policy.

11. Contact Us

For any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:
hello@jarrah.agency